DHL On Demand Delivery (ODD)

DHL Express delivers thousands of international shipments every single day. We do our very best to ensure that every shipment is delivered promptly so we can continuously handle large amounts of shipments.

While we improve our internal performance and maximize our operational resources, there are many circumstances where our couriers are unable to fulfill the last-mile delivery due to receiver unavailability. Understanding the importance of a reliable and consistent courier service, we continue to invest and develop logistics solutions to improve your DHL international shipping experience.

Introducing DHL Express’s On-Demand Delivery (ODD) – an online portal created to make receiving shipments more flexible while not compromising on safety and security. ODD offers 6 alternative delivery options to suit your preference.

SCHEDULE A NEW DELIVERY DATE

Receiver can reschedule their delivery date and time up to 7 days from their original date. If you wish to have your order delivered after 8 days, please select the "VACATION HOLD" option.

SIGNATURE RELEASE

Allow us to deliver without requiring a signature.

DHL EXPRESS SERVICE POINT

You can receive packages at DHL Express service points and delivery lockers.

Japan:

・Service points can be checked using the location search website below.

・Delivery lockers are available at more than 2,000 PUDO stations in Japan.

Overseas: The same service is available.

DELIVERY TO ANOTHER ADDRESS

Receiver can request receipt of delivery to another address on a specific date.

LEAVE PACKAGE WITH A NEIGHBOR

Receiver can request to leave their package with a trusted neighbor.

VACATION HOLD

Should the receiver be on vacation, they can request for new delivery date and time.

When the shipper indicates the recipient’s mobile number or e-mail when creating the DHL air waybill (AWB), ODD will automatically be activated to alert the recipient when the shipment is successfully in our care. The message will indicate the estimated delivery date with a link to ODD, where you can click to select one of the 6 alternative delivery solutions in the event that you are unavailable to receive the shipment on the estimated delivery date.

Selecting an option will immediately send a memo to our operations team and they will take the necessary actions as per your request.

If you are expecting a parcel but did not receive an ODD message via e-mail or SMS, don’t worry. In some cases, the automatic message may fail to generate, meaning that you did not get a link to access ODD.

You can either visit following ODD Links, select the destination country (the country where the shipment is to be delivered) and key in your 10-digit AWB number to access the ODD feature.

In this case, please visit ON-DEMAND DELIVERY website, select your destination country.

Having the flexibility to receive your shipments at your own convenience is our way of enhancing your overall experience. You can always arrange to receive your shipment at a more convenient time, so you needn’t worry, wait or rush to receive your parcel. *Additional charges may apply for forwarding parcel.

If you are a shipper sending your products to your customers around the world, ODD is applicable as well. You can send your parcels knowing your recipients can make flexible arrangements to receive their shipments. Speak to your account manager and inform them that you would like your end receivers to have access to ODD and they will on-board your account accordingly.

ODD plays an important part in our last-mile delivery operations. While we have many DHL Express vans collecting and delivering shipments daily, ODD helps our couriers plan their load and route, therefore maintaining or even improving our delivery speed and avoiding failed deliveries.

On-demand delivery service allows advance payment by credit card of import duties & taxes applicable at the time of importation.

・If you have submitted two or more ODD requests, our operations team will only take the latest request and void the previous entry.

・You may be contacted by our operations team if your ODD message is unclear.

・DHL Express does not use automated voice messages for ODD or any other form of notification. Please be wary and vigilant of non-authenticated sources claiming to be DHL Express.

・We may place restrictions on certain delivery options, at the request of the shipper. In this case, the consignee may not be able to select some of the delivery options.

Want to learn more about ODD and how it can support your business?